Refund Policy

At Shine Whirl, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward refund policy. Please read the following guidelines carefully.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must initiate the return process within [insert number] days of receiving your order.

2. Non-Refundable Items

Certain items are non-refundable. These include:

• Gift cards
• Downloadable software products
• Some health and personal care items

3. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support team at support@example.com to request a return authorization.
• Provide your order number and details of the item(s) you wish to return.
• Once your return is authorized, you will receive instructions on how to return your item.

4. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original payment method within [insert number] business days. Please note that your bank may take additional time to reflect the refund in your account.

5. Shipping Costs

Shipping costs incurred during the original order are non-refundable. If you are returning an item, you will be responsible for paying your own shipping costs to return the item, unless the return is due to an error on our part (e.g., wrong item shipped).

6. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above, and place a new order for the desired item.

7. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@example.com
Phone: 1-800-123-4567
Address: [Your Store Address]

Thank you for choosing Shine Whirl. We appreciate your business and strive to provide you with the best shopping experience.